Privacy Policy

1. Information We Collect

We collect and process the following information when you use our website:

1.1 Contact Form Information:

• Name
• Email address
• Phone number (optional)
• Message content
• Subject of inquiry

1.2 Lease Agreement Information:

• Full name
• Email address
• Phone number
• Preferred move-in date
• Storage type preferences
• Lease term selection
• Vehicle/equipment information
• Additional information provided voluntarily

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and respond to your inquiries
• To manage your storage unit reservation and lease
• To provide you with access codes and facility information
• To process payments and maintain billing records
• To communicate important updates about our services
• To maintain the security of our facility

3. Data Storage and Protection

We are committed to protecting your personal information:

• All personal data is stored securely and accessed only by authorized personnel
• We maintain appropriate physical, electronic, and procedural safeguards
• We do not sell, rent, or trade your personal information to third parties
• Access codes and security information are stored using industry-standard encryption

4. Data Retention

We retain your personal information for the following periods:

• Contact form submissions: 2 years from last interaction
• Lease agreement information: 7 years after lease termination (as required by law)
• Payment records: 7 years (as required by law)

5. Your Rights

You have the following rights regarding your personal information:

• The right to access your personal information
• The right to request corrections to your personal information
• The right to request deletion of your personal information (subject to legal requirements)
• The right to withdraw consent for communications
• The right to file a complaint with privacy regulatory authorities

6. Third-Party Services

We use trusted third-party services for:

• Payment processing
• Email communications
• Website hosting

These service providers are required to maintain the confidentiality and security of your information.

7. Changes to Privacy Policy

We reserve the right to update this privacy policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• Email: contact@hbrvstorage.ca
• Address: 16535 104 ST SE, Calgary, T3S 0A8
• Phone: (587) 899-0161